Shipping Policy
Every Mystery Jewelry Jar is thoughtfully curated and carefully packed before beginning its journey to you. Below you’ll find everything you need to know about our processing, delivery, and international shipping.
Estimated Shipping Timeline
| Order type | Preparation time | Estimated delivery after dispatch | Estimated total time |
|---|---|---|---|
| Standard Mystery Jewelry Jar | 2–5 business days | 10–14 business days | 12–19 business days |
| Jar with additional customization | 2–5 business days + up to 7 additional business days | 10–14 business days | Up to 25 business days |
Delivery estimates begin when the order is placed. Business days do not include weekends or public holidays.
These timeframes are estimates and are not guaranteed delivery dates. Holidays, severe weather, customs inspections, carrier disruptions, and other circumstances outside our control may cause delays.
Where We Ship
We currently ship to the following regions:
| Region | Destinations |
| United States | All supported US states and territories available at checkout |
| United Kingdom | England, Scotland, Wales, and Northern Ireland |
| European Union | Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden |
Shipping availability is determined by the destination options shown at checkout. If your country or region does not appear, we are not currently able to ship there.
Order Preparation
Standard orders require approximately 2–5 business days to prepare.
During this time, we review your preferences, curate your jewelry selection, carefully pack your jar, and complete a final order check.
If your order includes additional or highly detailed customization, please allow up to 7 additional business days. This extra time helps us curate your selection as closely as reasonably possible to the preferences you provide.
Exact items or designs cannot be guaranteed, as each order still includes the surprise and individuality of a Mystery Jewelry Jar.
International Shipping and Customs
Orders shipped outside their origin country may be inspected by the customs authority of the destination country. Customs processing can occasionally extend delivery beyond the original estimate.
Import duties, VAT, taxes, brokerage fees, or other customs charges may apply depending on your location and local regulations. Unless clearly stated as included at checkout, these charges are the customer’s responsibility.
Darkmuse does not control customs decisions or the amount of any fees charged by local authorities.
Order Tracking
When tracking is available, you will receive a shipping confirmation email containing your tracking details after your order has been dispatched.
Please allow a few business days for the first tracking update to appear. International tracking may occasionally pause while a package moves between countries, customs facilities, or local delivery partners.
A temporary lack of tracking updates does not necessarily mean that the package has been lost.
Shipping Address
Please check your name, street address, apartment or unit number, postal code, and contact information carefully before completing your order.
If you notice an error, contact us as soon as possible. We will try to update the address if the order has not entered preparation or been dispatched, but changes cannot be guaranteed.
Darkmuse is not responsible for delays, failed deliveries, returned parcels, or additional shipping costs caused by an incorrect or incomplete address provided at checkout.
Delayed Orders
Occasional delays can happen during international transit. If your order has not arrived after the estimated delivery window, please contact us through our Contact Us page and include your order number.
We will review the available tracking information and help determine the appropriate next step.
Please note that we may need to wait for the carrier’s investigation before confirming whether a shipment is officially lost.
Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot find it, please:
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Check around the delivery location, mailbox, porch, reception area, or designated safe place.
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Ask household members, neighbors, building management, or reception staff.
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Contact the local delivery carrier using the tracking number.
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Contact Darkmuse if the parcel still cannot be located.
We will assist with the available information, but Darkmuse cannot guarantee reimbursement for packages confirmed as correctly delivered by the carrier.
Damaged or Missing Items
If your parcel arrives damaged or an item is missing, please contact us promptly and provide:
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Your order number
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A description of the issue
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A photograph of the shipping label
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Clear photographs of the parcel and packaging
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Clear photographs of any damaged items
Please keep the packaging until your request has been reviewed. Claims are assessed individually, and the available resolution will depend on the circumstances and supporting evidence.
Separate Shipments
Items from the same order may occasionally be shipped in separate parcels. If this happens, you may receive more than one tracking number.
You will not be charged additional shipping fees solely because we divide an order into multiple shipments.
Changes and Cancellations
Mystery Jewelry Jars are curated according to each customer’s preferences. Please submit cancellation or order-change requests as soon as possible.
Once preparation has begun, we may be unable to change or cancel the order. Orders that have already been dispatched cannot be canceled.
Returned or Refused Parcels
If a parcel is returned because of an incorrect address, an unsuccessful delivery, unpaid customs charges, or refusal by the recipient, please contact us after the tracking confirms its return.
Any refund or reshipment will be reviewed after the parcel has been received and inspected. Original shipping charges and return-related costs may be deducted where permitted.
Questions About Your Shipment
For questions about order preparation, tracking, or delivery, please email us at support@darkmuse.co
To help us assist you quickly, please include your full name, order number, and a brief description of the issue. Our customer support team will get back to you as soon as possible during business days.
